Transparent support, guaranteed.
No ambiguity, no hidden costs. Every retainer includes defined response times, uptime guarantees, and clear boundaries between what's covered and what's billable.
Clear lines. No surprises.
P1 Critical
Platform down, agents not functioning, data loss risk
Immediate priority / Fastest resolution
P2 High
Incorrect outputs, significant quality degradation
High priority / Prompt resolution
P3 Medium
Non-critical bug, minor quality issue
Standard priority / Scheduled resolution
P4 Low
Minor issue, optimisation suggestion
Queued / Next scheduled update
Response and resolution targets are defined per engagement. Priority determines order, not a fixed clock.
What's Included
Monitoring & Detection
- Error monitoring (Sentry)
- Drift detection
- Success rate evaluation
- Uptime tracking
Maintenance & Security
- Dependency updates
- Vulnerability patching
- Credential rotation
- Backup verification
Reporting & Compliance
- Monthly reporting
- Incident post-mortems
- Compliance log maintenance
- Model version management
Scope Boundaries
Bug — Covered
Platform doesn't perform as documented: errors, crashes, quality degradation, availability failures.
Feature Request — Quoted Separately
Changes to scope, functionality, workflows, or integrations beyond what was delivered and accepted.
Infrastructure we deploy and manage is covered. Your pre-existing internal systems (networking, permissions, identity providers) are outside the retainer scope.
One retainer. Everything included.
2.5% of original build cost per month. One flat fee per engagement covering monitoring, security, maintenance, consulting, and reporting. No per-agent pricing. No per-user fees. No feature gating.
2.5%
per month of original build cost
30% annually
Why 2.5% per month?
Traditional software maintenance benchmarks are 15–25% per year. AI agents require more active management — model versions change, prompts drift, and integrations break. Our retainer reflects that reality.
Flat fee per engagement
One monthly fee regardless of how many users or agents your deployment includes. Adoption should not cost you more.
Scope boundaries
The retainer covers keeping what we built working as specified. Feature additions, workflow changes, and new integrations are scoped and quoted separately.
Monitoring & Detection
- Real-time error monitoring (Sentry)
- Drift detection
- Success rate evaluation
- Uptime tracking
Maintenance & Security
- Dependency updates
- Vulnerability patching
- Credential rotation
- Backup verification
Reporting & Compliance
- Monthly performance reporting
- Incident post-mortems
- Compliance log maintenance
- Model version management
Consulting
- Weekly performance review
- Monthly client check-in
- Quarterly business review
Find the right support plan.
Walk through your requirements and we'll recommend the tier that fits your team.